We know that, in this uncertain period, anything could happen and force us to reschedule our plans, both organisational and participatory. We offer a flexible refund policy that considers the work and the expenses that we encounter during the event organisation.
- Refund until 31 December 2022: 70% of entry fee.
- Refund from 1 January 2023 to 15 February 2023: 50% of entry fee. If the organisation finds a replacement within the next 7 days after the cancellation, the refund would be 70% of the entry fee.
- Refund from 16 February 2022 to 15 March 2022: 25% of entry fee. If the organisation finds a replacement within the next 7 days after the cancellation, the refund would be 70% of the entry fee.
- No refunds after the 15 of March.
If the event is cancelled as a result of COVID-19 local restrictions, natural disasters, war, strike, legal interventions, major accidents during the event, pandemics, lockdowns or similar causes, Seven Serpents’ Organisation will reschedule the event. In this case riders will chose between two options: 1) keep the place for the rescheduled date; 2) for a limited time, a refund of 50% of the entry fee.
Once the event has begun, no refund will be offered if it is cancelled, postponed or rerouted.
In case of adverse weather or risky conditions the track might be partially rerouted. No refunds will be offered in this case.
The refund policy will be strictly applied. For any questions you can contact us at firstname.lastname@example.org